A lot of Googlers asked for reader to be saved as it was considered a very useful tool used by small amount of very devout users. The Google of today will cancel any product that cannot be monetized properly, ignoring all internal feedback.
Another example of how things have changed is the Hangouts app. Pretty much everyone who tested it internally asked for the status settings to be implemented before going public. It was ignored and that was the most criticized aspect of the app when it was publicly released.
The consequence of this is an eroded trust in the company and a reduced brand loyalty. I will think twice before using another Google product that might disappear in favor of some half-assed feature in G+, just because management has decided to bet the future of the company on social.
Another example of how things have changed is the Hangouts app. Pretty much everyone who tested it internally asked for the status settings to be implemented before going public. It was ignored and that was the most criticized aspect of the app when it was publicly released.
The consequence of this is an eroded trust in the company and a reduced brand loyalty. I will think twice before using another Google product that might disappear in favor of some half-assed feature in G+, just because management has decided to bet the future of the company on social.