The american airlines have really screwed up this time. I have never experienced such a terrible service from any other airline in the world.
I was flying from Zurich to Seattle via JFK where I had 6 hour layover, which is enough for any sane person for boarding the connection. Then many things happened-
1- The flight was delayed by 5 hours in Zurich due to some technical difficulty. When I asked to rebook the entire journey, I was told thatI will make it to the connection in time aka 1 hour is enough at JFK.
2- Flight arrived at JFK but the staff delayed opening the gate by 20 minutes. (seriously?) I was told that was due to technical difficulty as well.
3- I was told to rebook my seattle flight next morning by standing in the line. I did the rebooking over the phone itself, but watching the line progress by 1 passenger every 20
minutes was painful. Cherry on top, there was just one supervisor available to work the rebooking.
4- my luggage was somewhere stuck in the airport. Airlines told me to wait for an hour to collect it just to recheck the next morning.
All throughout this painful journey, I was informed that this happens all the time.
*'Let me call my supervisor' was the line of communication for all the American Airlines staff. All the employees were talking in the tone that they cant do anything and its the airlines fault. Basically, there was no staff that would face me and apologize for the airlines screw up. There was no one who would speak for the american airlines. I was even told by one staff member that there is an office in Dellas where I should go to complain about stuff. (how should I go there? one may wonder, I am definitely not flying this broken airline anymore)
This is not TSA handling me, this is bad customer relations from a big airlines company. If you cant handle that, in todays world you are bringing bad your own downfall.
