Here's a current problem I'm working on. I subscribed to some app service on the internet for $1.99/m through google wallet. After a month, I cancelled the subscription via my google wallet subscriptions. To my surprise, the next month I received another $1.99 charge. So I cancelled it, and sent a message to the app maker through Google Wallet -- no reply. The next month, another charge. I cancelled it, this time, went looking on the app makers website, found an unsubscribe form, thought, "ahh, here we go," never heard from them. Next month, $1.99 charge. I cancel it and after 5 minutes of intense clicking, find a number to google wallet customer service!!! I called, explained my situation, reconfirmed my credit cards, addresses, email, name, etc, to be told to fill out a form, wait 3-5 business days to receive an email from someone that should be able to fix my problems. At this point I feel an email won't help me, so I ask, "Are you sure there isn't a phone number? I would really like to get this resolved today" politely. I was then informed that the specialists are not yet reachable by phone. So, I'm waiting now for a reply from a specialist who will hopefully solve my problem.
Imagine you're at the store register with your kids and your credit card is declined wrongly. Embarrassed, you leave your cart, call the bank, explain your situation, and they say, "We're sorry to hear that, we are emailing you a form, please fill it out. You can expect a reply via email in 3-5 business days from someone who might help." That simply wouldn't be acceptable.
I believe that you want to change the world, Google, but sometimes you need to focus more resources on the world you've already changed.
I had a similar problem with an app service and Google Wallet. I didn't get the satisfaction I wanted from the service nor Google Wallet. So I cancelled the both of them.
I expect limited customer service for a free service; I expect something entirely different for paid service. Even more so when it is a recurring charge, whether $2 or $50/mo I've basically opened my bank account to you so respect it.
Indeed, and a reasonable person would take their business elsewhere instead of attempting to impose their opinion on banks by force (aka law). If you don't think Google offers a fair deal, you should stop using their services. I'm not seeing how this is a problem.
Here's a current problem I'm working on. I subscribed to some app service on the internet for $1.99/m through google wallet. After a month, I cancelled the subscription via my google wallet subscriptions. To my surprise, the next month I received another $1.99 charge. So I cancelled it, and sent a message to the app maker through Google Wallet -- no reply. The next month, another charge. I cancelled it, this time, went looking on the app makers website, found an unsubscribe form, thought, "ahh, here we go," never heard from them. Next month, $1.99 charge. I cancel it and after 5 minutes of intense clicking, find a number to google wallet customer service!!! I called, explained my situation, reconfirmed my credit cards, addresses, email, name, etc, to be told to fill out a form, wait 3-5 business days to receive an email from someone that should be able to fix my problems. At this point I feel an email won't help me, so I ask, "Are you sure there isn't a phone number? I would really like to get this resolved today" politely. I was then informed that the specialists are not yet reachable by phone. So, I'm waiting now for a reply from a specialist who will hopefully solve my problem.
Imagine you're at the store register with your kids and your credit card is declined wrongly. Embarrassed, you leave your cart, call the bank, explain your situation, and they say, "We're sorry to hear that, we are emailing you a form, please fill it out. You can expect a reply via email in 3-5 business days from someone who might help." That simply wouldn't be acceptable.
I believe that you want to change the world, Google, but sometimes you need to focus more resources on the world you've already changed.