Because not everything in life needs to be tailor suited to your needs by using the coercive power of the state. You aren't entitled to Google's products and services anymore than I am entitled to you creating a free search engine for me and allowing me to use it.
I wish that the government tailor suits the laws for my needs... I'm not talking about the right to use something. I'm talking about right to receive the support when you're paying for a service / product (and I'm not counting FAQ as support).
The right to use something is the same as the right to tech support. You want the right to use tech support.
Furthermore, what Google product/service are you PAYING for that you aren't getting support for? What Google service/product are you using that has no competitor?
