Clowns implies that they screwed something up or did something wrong - from his story, he signed up and moved 5 figures of cash immediately (which is either exactly the limit of a business account or over it, see https://www.dwolla.com/about ) if I were in the payments business (and I was previously) this would have been a fraud red flag.
This is something that happened today (April 18th) - this is not five days of waiting around for money to free up. This is a gripe because the author triggered ever fraud alarm in the book and they have not responded fast enough.
I'd lean towards the "give them a little bit a of break" - yes it sucks he had to provide additional documentation and they haven't sorted it out yet, but no business could allow anonymous folks on the web to sign up and move 5 figures of cash providing only publicly available information as documentation.
This is an excellent point, the site says "Up to 10,000 for businesses, with the possibility of increasing it". So obviously he's opened a brand new account, and then tried to pull more money than he's authorized for. That seems like it would take some time, and I would have talked to Dwolla before I had them send the money.
On a side note, I love their payment method comparison matrix (on the page you linked). It's factual, but a bit cutesy, and just a little bit mean to Paypal (who totally deserve it).
This is something that happened today (April 18th) - this is not five days of waiting around for money to free up. This is a gripe because the author triggered ever fraud alarm in the book and they have not responded fast enough.
I'd lean towards the "give them a little bit a of break" - yes it sucks he had to provide additional documentation and they haven't sorted it out yet, but no business could allow anonymous folks on the web to sign up and move 5 figures of cash providing only publicly available information as documentation.