The way I'd have answered it to match the tone of every other thing he'd said goes a little something like this:
"You know, it's a fair question. Obviously, I believe the answer is yes.
We're still learning a lot about how to scale this business and educate new partners. We could have done a better job in some cases, and I think that's what you're seeing when people are frustrated by us online.
We're working with our merchants to understand what they need to make sure everyone – both our customers and our merchants – gets a great deal."
What did danilocampos say that would have been a lie? The only thing that might come close is the statement "We're working with our merchants to understand what they need to make sure...". But I have difficulty believing that Groupon wasn't talking to any merchants at all about how to improve things.
The way I'd have answered it to match the tone of every other thing he'd said goes a little something like this:
"You know, it's a fair question. Obviously, I believe the answer is yes.
We're still learning a lot about how to scale this business and educate new partners. We could have done a better job in some cases, and I think that's what you're seeing when people are frustrated by us online.
We're working with our merchants to understand what they need to make sure everyone – both our customers and our merchants – gets a great deal."