My guess is that there is some amount of quota that goes unused. You pay for 40 ...

aarondf on Feb 26, 2013 | parent | context | favorite | on: Show HN: We built a crowd-powered virtual assistan...

My guess is that there is some amount of quota that goes unused. You pay for 40 hours, you end up using 30. That probably helps a little, but still... how is this profitable? I'm with you.