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What really happened at LivingSocial? (cnn.com)
102 points by speric on Feb 21, 2013 | hide | past | favorite | 131 comments



This comes on top of an article a few days ago that (to people in the business at least) was almost as preposterous, in which their ranking criterion for VC funds was number of acquisitions. http://www.privco.com/top-20-venture-capital-firms-with-the-...


I once was peripherally involved in a large commercial real estate deal in a major city. The press (a major paper- I forget which one, specifically, but you'd recognize it) reported the value of the deal without including the debt, which was most of the financing. It is hard to be more wrong about financial matters than that, but that is the state of financial journalism.


But pg, don't you know? "Size Matters"?

All kidding aside, it seems almost criminal that a company would create such damaging news as a way of generating publicity (speaking, of course, about LivingSocial). I just can't fathom what would drive someone to do this, unless someone who was leaving LivingSocial wanting to spread a lot of damaging news about their old employer.


The whole thing seems like it's written for a middle school newspaper. Might as well be ranking superheroes.


Ehh that ranking should have included IPO exits, which LP's do care about, but then again, it did expressively state that it was based on their annual M&A report.....which, given the topic, could not include ipo exits....but then again, this data is so shady, a list is better than no list.


privco's sales people e-mailed the address on my company's domain and offered research services. when we declined, four days later an article ran on privco (an 'exclusive') reporting that we refused comment on something we had never seen which was an article full of made-up dire horseshit. so I was left explaining to my employees why this company was out to get us and no, I wasn't misleading them about our finances.

we do not have the resources to sue. wish livingsocial and the other companies targeted by these pieces of shit would. it's all a giant scam.

what hurts the most is the pubs that parrot the 'research', like cnn did this time around, which gives it credibility.

edit: a16z and google pay them for their research. sad. http://www.privco.com/testimonials


It's like the shareholder lawsuit shakedown, only targeting private companies.


I wonder if they have short bets (in systems like InTrade or similar shadow trading systems) on the companies they drag through the dirt.


Probably not. First, if you search InTrade you won't find anything related to LivingSocial. Second, it's not legal for anybody in the US to bet via InTrade[1], and Privco is a US company with it's founder Sam Hamadeh based in New York[2].

[1] http://dealbook.nytimes.com/2012/11/26/after-regulatory-sanc...

[2] http://en.wikipedia.org/wiki/Sam_Hamadeh


I'd bet they do. and they probably have some hedge fund backer thats specifically creating these shorts.


I have no dog in this fight, but surely it's hypocritical to slam PrivCo while taking the anonymous commenter above at face value. The company is apparently posting further down on this thread -- why not just ask them your questions directly?

This funding round is going to play out in a way that will make it very clear in a few months who nailed the story and whether this reporting is malicious. If PrivCo is guilty of systemic fraud or extortion, there are surely online discussions that can support the claim. As a web entrepreneur myself, I also find the anonymity here puzzling for another reason -- if I had a legitimate grievance with the company I would be doing everything in my power to inject my story into the national media at this point. Free SEO from CNN and other major news outlets? Sign me up.


Looking at the Founder's background and the roster of corporate clients, PrivCo look fairly legit.

http://www.privco.com/our-team/founder-and-ceo


LivingSocial denied unequivocally the following:

* That the investors PrivCo mentioned as participants were participants or even investors in LivingSocial

* That it was a debt round rather than an equity round

* That the liquidation preferences on the deal came close to 4x

* That it repriced existing shareholders

* That quotes attributed to LivingSocial personnel were real

These are not minor details. They are major details. LivingSocial's CEO would have to be lying about very important facts that will inevitably be public. PrivCo, on the other hand, merely needs to claim they were misinformed by their source to extricate itself.


The article I read claimed it was an equity round with some strange preferred stock that had punitive warrants and other guarantees which effectively nixed the value of the existing common stock without technically repricing it. So two of the points are irrelevant (#2 and #4). I can easily imagine a source saying "over three" or "over three if you add up all of the guarantees" and having that become four (#3) while there is no denial of the general claim of punitive liquidation terms. Which leaves #1 as partially wrong and #5 as a he-said-she-said.

PrivCo is contextualizing an apparent leak with what it thinks it knows about the company finances and making a judgment call about the reliability of their sources. That isn't horrible journalism and if they are right this piece is miles above most of what passes for tech journalism online. And if it is wrong they have just tanked their reputation Judith Miller style and posters like the one above will be able to support their claims in the future.

In the meantime, dealing with this sort of thing is part-and-parcel of running a very public business that has taken nearly a billion dollars in outside investment. You are going to have aggrieved investors and employees when things go sour. They seem to be handling it professionally.


It does honestly bug me that LivingSocial's CEO is lying or at least misleading employees and public about several very important facts, and is coming up with more only when forced to do so by privco questions or the press.

First, it bothers me that in this initial memo announcing the funding he said nothing but how terrific it is that their investors love LivingSocial's financial performance SO much that they doubled down with more money. NO mention that they were down to their last month of cash left. NO mention that they had to give up the farm to get the money. NO naming (as is the custom) of the investors who invested (i.e. hiding that some did not...usually ALL prior investors put in at least a nominal amount and a new lead investor "leads the round). Here it was very bizarre the investors weren't named.

And he doesn't say anything about this NOT just being a standard straight VC stock round, but only when pushed by PrivCo he coughs up yea ok the securities do "have some bells and whistles" that makes the employees' stock worth less. No mention of that on Wed. announcement (before privco forced the issue). Then he has the balls to suggest that don't worry if we IPO all of this won't matter. He the the guys KNOWS they'll never IPO.

So call me old fashiond but that just bugs me. And hats off to PrivCo or any other media/research firm that calls companies out (esp private ones you can't even short sell...they took all their time prepping their research and went out ona limn for what? Bunch of blog posts criticizing em b/c CEO who has no more credibility IMO just says so, and he's the son in law of the CEO of the Washington Post, so he can say whatever the f'k he wants and we're all just supposed to take it all at face value.

Obv PrivCo made every effort to get the facts right - they just even outed the sr. exec at Living Social to prove they didn't make up quotes: http://www.privco.com/livingsocial-receives-emergency-110m-c... (at the bottom) - nobody even the NYTImes bats 1,000, but this LIvingSocial CEO's arrogant dishonesty to those 4,000 employees while he cuts a side deal i'm sure so he gets some millions no matter how badly it tanks....well I just don't like it and I don't trust him one bit. It's drip drip drip with this guy. Spit it out: we basically borrowed money, we were almost out of cash, we call it equity but it has interest, loan's due in 4 yrs, we call it a "VC round" but look we had to do it. Now we need a new strategy and streamline.


Parts of the PrivCo report might not be accurate, but I don't trust a word Tim O'Shaughnessy says. We were told long ago that we'd be profitable by now, and then there was a round of layoffs. Is he under any obligation to be truthful about any of this? It's an internal email within a private company. Take anything he says with a grain of salt.

He doesn't mention the allegation that LivingSocial owes more to merchants right now than they have on hand. As others here have mentioned, that's going to hurt the quality of deals they're able to put together at a time when they need to be building confidence with customers and merchants.

He also doesn't mention the threat of more closures and layoffs. From a business perspective, it makes no sense to pay high salaries to college educated 20-somethings to do customer support from expensive downtown DC loft office space, but he never mentioned that in any of the all-hands meetings when he said we would be profitable soon.

The constant theme in communication from management at LivingSocial is always "don't listen to what others are saying about us; they don't know the full picture." I wonder how much longer they can keep that up.

If they do go under, there will be a massive rush on all the talent that will suddenly become available. The brain drain is already beginning. A number of very talented engineers (not just Chad Fowler) have already left. They've been diplomatic about it, but the fact is that they saw better opportunities elsewhere. Anybody who says that the tenuousness of LivingSocial's continuing existence isn't at least a small factor has a bridge to sell you.

People won't jump ship all at once, but this is going to be a huge problem for recruitment. Salespeople and customer support staff are a dime a dozen. No news there. But anybody talented enough to be a developer at LivingSocial (and the talent is considerable) would have to be quite desperate to come on board at this time. HN readers know that the caliber of developer they need can choose where they work. Would you sign on in this environment?


" From a business perspective, it makes no sense to pay high salaries to college educated 20-somethings to do customer support from expensive downtown DC loft office space"

So true and the same comment I was going to make. I was in the Seattle office and thought the same thing 2 years ago.


PrivCo has absolutely NO short positions in any private company we cover. These are PRIVATE companies and with rare exception do not trade. Nor do we earn any fees from private companies we cover (and we do NOT accept paid advertising, unless you count a the standard Google links).

We have no agenda other than to try and publish facts, and what LivingSocial announced yesterday immediately struck us as misleading and fishy based on everything we knew about the company and it's dire financials. The press release and memo to employees (imagine you are one of those trusting hardworking employees, or a local daily deals merchant they owe money to "soon") - over $300 Million worth actually, but have only $76 million - made it seem as if the company was doing so well financially that their happy investors who had invested at a $5.7 Billion valuation wanted to double down on their investments and bet even bigger. NOTHING WAS FURTHER FROM THE TRUTH. The company was NOT doing fine, lost over $400 Million last year, was running low on cash, and had to take a massive valuation haircut and grant all sorts of special preferences in order to get this last lifeline of cash.

Their financials can't be papered over...and they verified to the penny as public Amazon.com owns 31% now of the company. Look them up...if you know anything about finance or accounting you will reach the same conclusions as PrivCo did. LivingSocial will soon require mass layoffs, and will be insolvent or sold for pennies on the dollar by the end of this year is our prediction. (And we hope we're wrong, and don't make a dime either way, as we don't want to see 4,000 trusting employees lose their jobs).

But the numbers don't lie and we stick by our prediction.

The PrivCo Team www.privco.com


Nobody is debating whether LivingSocial has a world of problems.

We're debating the veracity of all of the non-public details that made your report interesting. Well, in theory we are. Only one side of the debate seems to have showed up.


CNN/Fortune story just updated again to say insiders confirm that LivingSocial was down to JUST $28M IN CASH in February right before taking yesterday's financing.

Do the math: looking at their 2012 financials on PrivCo: http://www.privco.com/livingsocial-receives-emergency-110m-c...

That is, LivingSocial's operating expenses are about $1.4 Billion/year (Revenue + Operating loss = about $1.4 Billion they spend a year). That's $120 Million a month of expenses. $4 million a day. MEANING NEW FORTUNE/CNN UPDATE to their story confirms LIVINGSOCIAL WAS DOWN TO JUST 7 DAYS OF CASH! How is that NOT the very definition of a "distressed financing" situation? Correct the record CNN and Fortune - shame on you - and admit when you're wrong - (and by the way they just deleted this posting from the article comments). LivingSocial was down to a dangerously low level of cash just as PrivCo's sources confirmed, only a week, maybe 2, left, before paychecks would start bouncing and the whole house of cards came down. This is the very definition of a "distressed financing."


Take out the $600 million non-cash "goodwill" item they wrote down, and you've got $800 million per year operating expenses. That ups them to nearly 2 weeks.

But they have been trying to get profitable. So they have been cutting expenses and adding revenue. This deal would not be possible without that. Therefore they likely are not losing money as fast as in 2012. So a month or more of runway is perfectly believable.

Next, expenses and revenue tend to come in on different schedules. If that is cash right after you've paid employees, and you have revenue booked but not realized yet, you're in a much better position than if those two are reversed. That could easily add another month.

The result? I suspect CEO's claim of "several months" is possible, but likely optimistic. However I would be shocked if your "7 days" is in the right ballpark. But there is an easy way to check. If you're right, they should have run through this investment inside of 2 months, 3 months tops.


This in particular makes PrivCo look stupid:

"Two of the three investors listed on the PrivCo site as participating in the round didn't participate, and one isn't even an investor in the company."


LivingSocial's response is extremely damning of "PrivCo".


Was the "UPDATE" to the article published when you left your comment?

    UPDATE: Just got off the phone with Hamadeh 
    [PrivCo CEO], who is standing by his original report.
    He says O'Shaughnessy is misleading his own employees,
    and that classifying the round as "equity" is a 
    technicality given all of the debt-like provisions
    PrivCo continues to believe were attached. He also says
    that PrivCo spoke with a LivingSocial spokesman prior
    to publishing, and sent him a draft of the report with
    a request for any needed corrections. When nothing came
    back four hours later, PrivCo published.
I'm not sure if he's just trying to salvage a poor decision to go forward with this article, or if there's actually something here, though.


The update makes PrivCo look even worse, by implying that it was LivingSocial's responsibility to ensure that their bogus report was accurate. Look, I can play that game right now: I'll write a 3 page report on Dropbox's impending bankruptcy, send it to them, and when they don't respond report it as fact.


"He also says that PrivCo spoke with a LivingSocial spokesman prior to publishing, and sent him a draft of the report with a request for any needed corrections. When nothing came back four hours later, PrivCo published."

With respect to the "4 hours later" I would like to know what the standard is in the news business before "going to press" with a story.

I'm not entirely certain that a news organization would wait more than 4 hours if they feel they are publishing information or trying to scoop someone. Each news organization is different of course and has different standards. I don't think this is as unusual as it sounds (I could be wrong of course).

I will ask a writer(customer we have) at the NY Times what the standard is for this (I'll be lucky if they reply to me within 4 hours of course).


The NYT would be confident in the sourcing of its information if it was rushing something to press. PrivCo's "source" (generously stipulating it exists) didn't even know who LS's investors were.


I got the answer.

The question I posed was:

"When a news organization has what they think is a "scoop" and reaches out to confirm info with a company what is the normal time to wait for a reply before running with the story? I understand each organization has different standards and each situation is different. What are the guidelines or standards that you have seen after a PR depart at a company has been contacted for comment?"

Here was the answer from someone at the NYT (for at least 10 years) that has done front cover pieces and covered startups (among other things):

"It really depends on the topic, the competition and who's being asked to comment. If I called someone like you (business owner) and you didn't at least acknowledge my inquiry within a day -- perhaps asking for more time -- and it was a big scoop, I might not wait much longer. But if I had big news about a government agency or large multinational corporation with many layers, then some topics would merit more time for a response. There are a lot of variables though ... if the CEO of a large corporation got busted for drunk driving and killing someone, that's more time-sensitive than asking for comment about a long-term investigation into fraudulent practices at the company. And as you said, different media outlets have different standards."


You should ask how good their source would have to be to run a story without a response from its subject inside of 4 hours.


Be sure to do it only if they don't respond within four hours.


I wonder if it was on the record or off the record. If it is a leak then I wonder if LS would check all the emails of top employees to find the leaker (if they were dumb enough to send from company email).

PrivCo saying they "...sent him a draft of the report with a request for any needed corrections. When nothing came back four hours later.." they assumed everything is true is a weak though.

I guess I will send LS an email saying I am the new CEO, please email back if this needs to be corrected...

...I will let you guys know if they don't respond, in which case, D.C. here I come!


If they did, in fact, send an email to LS, I would hazard to guess they would send it at 2:30 am.


PrivCo had a full 45 minute phone call with LivingSocial's OFFICIAL SPOKESMAN to fact check data and also get new facts he offered up about the financing round. That was at 4:30pm Thursday. At 6pm Thursday he received the draft report (as he was eagerly expecting) so he could reply suggesting anything factually wrong, and if he wish provide an official statement which PrivCo would include verbatim. NONE were returned to PrivCo. We emailed again at 7pm, no response. Shortly after 10pm ET when our staff finally couldn't stay any later, we published. (FYI most news organizations refuse and NEVER send actual drafts to the subject companies to "mark up". So PrivCo went above and beyond the call of duty.


"We'll send you a draft report at 6pm Eastern. If we don't hear from you by 10pm Eastern, we publish."

I'm sure your out-of-hours deadlines were totally non-negotiable, and that holding off on the release til the next morning were absolutely essential, right?


What I do not understand is: what does an 'investor' expects 'injecting' 110 million dollars on a bankrupt business?

There is nothing livingsocial can do to revert its current trajectory. It's not about the company, but the very core of its business model does not work, not one but dozen of similar companies failed early, are livingsocial and groupon trying to run some sort of ponzi scheme on desperate investors and employees?


I don't care. I don't follow LivingSocial or the "daily deals" space, but I do follow startup news, and it's good to know that "PrivCo" is not to be trusted.


It's an existing investor solidifying a deal. Kind of like if you bought a stock at $40, and now it's down to $20. You look at the company and think "OK, maybe our initial investment was at a high valuation, but I think think there is a good chance we can at least get our initial money back if we keep you afloat for a while", so you buy more stock at $20, making your overall cost basis lower. Without that investment you are guaranteed to lose your money, but this way you are doubling down on your original bet, and giving the company some more runway to potentially at least break even on the exit.


It's reasonably obvious that the investor does not agree with your assertion that "the very core of its business model does not work". You can't state something like that as inarguable fact.

I don't doubt for a second that LivingSocial is experimenting with it's models, innovating and trying new stuff. It might not work out, but the investor clearly has enough confidence that it will to invest more cash.


They are doing it for so long and so many other companies have failed, in many other countries, that I'm starting to think that will never work.

But really, this is just a completely arguable point of view, sorry if it came out a bit despotic.


That's not necessarily true. They might be pushing for a liquidation for a value higher than their investment, netting a gain at everyone else's expense.


> What I do not understand is: what does an 'investor' expects 'injecting' 110 million dollars on a bankrupt business?

According to the PrivCo article, they got first rights on liquidation. So they'd be either getting a huge part of a miracle turnaround, or most of their money back when the company was sold off in bankruptcy.

Of course that article appears to be completely wrong, so I guess it doesn't actually matter. But there's your motivation for investing in a dying business.


What value will the company have in bankruptcy. That's a lot of Aeron chairs and used iThings to get anywhere close to $100m in value.


I'm half joking, but have you seen their offices?


That is the $818 (now $918) million question. Even a hotdog stand is doing better than LivingSocial. Why would investors throw good money after bad?

"We are a company that does over half a billion in revenue. If we stay diligent, we hope to turn the corner to become profitable soon."


I disagree. Daily deals can work, but only at the right scale, with the right focus on the right types of markets

What groupon, livingsocial, et al assumed was that this was an endless market and would work for every type of business. This is clearly not the case. Whether these particular companies can get to the right size and find the right market remains to be seen - but I don't believe this is a "ponzi scheme" at all.


Most likely, a quick liquidation for something a little more than 110M. Given that they appear to be first in line, it could be a nice return, even if the totality of the investment is a dog.


Grounds for libel I think, if true.


Libel (or slander) is really hard to prosecute in America, and with IMHO good reason.

IANAL, but this doesn't seem like libel per se, so damages and malice would both need to be proven by the plaintiff.


If LS customers dropped off like flies after this report, there are multiple tort claims besides libel that could come into play. Interference is apparently one of them.


Wow, after reading their concern-troll update about the "little guys" it feels like this is what tortious interference is for. http://news.ycombinator.com/item?id=5259439

(IANAL, and I am even less well-versed about tortious interference than I am about libel law.)


Agreed. But LivingSocial's response is also very damming of LivingSocial. They're fooked, to use a technical term.


No it wasn't. They drily pointed out material falsehoods in a report. The onus is not on them to publish a counter-report that tells the opposite story. The PrivCo report is now a dead letter. It doesn't warrant a detailed response. If PrivCo is stopped-clock-twice-a-day right, well, they just fucked us all by poisoning the well.


I meant financially. They look to be in a terrible position.


Yeah, they just admitted that they're still not profitable, but apparently this extra $110 million will somehow do what the previous $818 million did not do.


How do we know LivingSocial is the truthful one? Companies in their death throes have published bigger lies.


Because PrivCo published material falsehoods that are easy to refute alongside the (likely) falsehoods that are harder to refute.


Just because privco is full of shit, doesn't mean livingsocial isn't in trouble.

The sad truth is that this down round will hurt the employees more than they know, or are being told. Down rounds aren't made under the same terms as up rounds where the company has the advantage. When the investor has the advantage the terms will weigh heavily in favor of the investor protecting their cash, so what looks like equity today may not be in the future.


I don't care. I don't follow LivingSocial. The question I answered was, "how do I know PrivCo is the one being dishonest?"


the question was "How do we know LivingSocial is the truthful one?" which is different than "how do I know PrivCo is the one being dishonest?".


The CNN article has been updated again:

"That same source insists LivingSocial was not days or weeks away from a bankruptcy filing, adding that it had around $28 million in cash at its February low point and was on plan to steadily increase that number even without the new financing. Had that figure not increased, and had no new investment been forthcoming, it still could have survived for several more months."

Regardless of Privco, not exactly encouraging for employees and prospective merchants. I also wonder how much of the $110 million will actually be used for growing the business versus covering current liabilities, such as those due to existing merchants.


Wait, they were down to JUST $28M IN CASH in February right before taking yesterday's financing? If my math is right, looking at their 2012 financials on PrivCo:

Their operating expenses are about $1.4 Billion/year (Revenue + Operating loss = about $1.4 Billion they spend a year). That's $120 Million a month. $4 million a day. THEY WERE DOWN TO JUST 7 DAYS OF CASH! How is that NOT the very definition of a "distressed financing" situation? Correct the record Primack and admit when you're wrong - there's no shame in that - that you were a bit hasty at first, but yes they were down to a dangerously low level of cash and regardless of the financing terms or structured as technically debt or technically equity, that yes this was a distressed financing situation.


Can they be refuted independently of LivingSocial's say-so?


Like, which firms did and didn't invest in LivingSocial?


Yeah. That's not public information for a private firm, is it?

Mind you, I don't trust anyone's word on this.


Off-topic: Don't get me wrong, I'm on the side of whoever is telling the truth here, however, this CNN report/posting seems to be right on time in favor of Living Social, how does that work? do the PR department just email CNN and ask them "Hey, can you make a blog post quoting an internal mail to dimiss the lies PrivCo said early today?" No sarcasm here, does it really work that way or is just my imagination?


I work in the PR space -- most of the time it comes down to relationships and resource. Having the email address and even the slightest of personal relationships with influential journalists can work wonders in times like this.

A lot of times these writers are on the hunt for sources for their articles, and making yourself available to answer questions or give quotes, whether you're the founder or someone in the PR/Marketing dept, will go a long way down the road when you're looking for coverage on a new feature or want to clarify some bad press.


What happened is in the end it didn't appear to have a repeatable and scalable business model.

Edit: For the record, I read the article, I forwarded it to colleagues interested in the space, and the only thing worthy of it for me was my comment -- don't start one of these without a business model.

All this PR commentary about misunderstandings about finances, funding all ties back to one thing -- they don't make money. Companies that make money don't hide it, and have a hard time hiding it.

Whether a PrivCo is funding them or not -- my original point stands.

This place for me is about learning to create a real business and not the lame bantering about distractions from this one requirement of any successful startup.


Not sure why you are getting down-voted, since what you say is unquestionably true.

I hope the whole "daily deals" fad dies soon, along with all the shitty companies (LivingSocial, GroupOn, etc.) that promote it. There is nothing more frustrating than getting consumers in the mindset of "I want to try it, but I'm going to wait until a daily deal comes along."


He's getting downvoted because he is commenting on the headline, and not the article. The article has absolutely nothing to do with how LivingSocial got to where they are, and everything to do with the investment that was just anounced. "What happened" is strictly referring to the details of that investment.

A cursory glance at the original article makes it obvious that his comment is irrelevant. It's just pithy snark against a company already dealing with false "news" reporting.


For the record, I read the article. I forwarded it to colleagues interested in the space, and the only thing worthy of it for me was my comment -- don't start one of these without a business model.

How did it apply to the article? Everything they did, didn't ultimately find a sustainable and repeatable business model. Instead theres all this perceived market validation of "oh look, investors say we're valuable", instead of market validation that's sustainable and repeatable.

I don't know anyone there and mean no one ill will, but without this, it certainly makes people wonder how making businesses lose money with deals for people who never come back is something you want to repeat, or how it can educate customers to become better customers (and pay full price).

I appreciate your judgement of me to be "pithy", but it's not. Snarks annoy me just as much. You can jump to the conclusions that you want but it's often fair to ask what someone meant instead of deciding what I meant in your positive and constructive open-mindedness.

This place for me is about learning to create a real business and not the lame bantering about distractions from this one requirement of any successful startup.


What I don't get is this; how does Living Social do ~$500mm in revenue and still fail to be in the black? It's not like they have any physical merchandise. All their expenses should be personnel, servers and bandwidth right? How are they bleeding through over $500mm in a year then? All the employees are overpaid? Paying too much for servers?


They count it as revenue before paying the merchant. Their true revenue is probably much lower than $500mm.


It's amazing how many companies have tried to pull this little accounting trick, or variations of it. Most of them have failed or else fallen from glory.


Ahhhh, ok. That seems like shady accounting to me, then. Calling any money "revenue" before the merchants get their share.


That's not shady accounting, revenue is the income a company receives before handling any expenses, which in this case would include payment of merchants. This is why revenue is called the top-line - it represents the first number on any balance sheet before you subtract anything away.


If they keep ~50% of the coupon price wouldn't that just mean $250mm then? Still a big number.


They have 4000 employees. If they cost (salary + benefits + taxes + etc.) $100k a year each, on average, then that'd be $400m.


The ~$500M number doesn’t consider that 50% of that goes to the merchant leaving ~$250M.

After that they have a "team of more than 4,500 employees includes LivingSocial professionals in every city where we offer deals"[1], 19 offices[2] plus another office/shop thing called 918F Street[3] and they have a 5 month training program[4] which adds costs to their hosting, software design etc.

Once they've paid out for its 4,500 employees, offices, hosting, software design, training programme, legal costs etc they also have significant marketing costs as well. Although companies like Ampush have helped them to lower it recently[5]

[1] http://corporate.livingsocial.com/bythenumbers

[2] http://corporate.livingsocial.com/ourcompany

[3] http://www.918fstreet.com

[4] http://hungryacademy.com/

[5] http://ampush.com/ampush-lowers-livingsocials-cpa-costs-on-f...


It's gross revenue rather than net. Take 50% off the top for paying merchants. Then the expenses you mentioned (sales cost, software design, hosting, etc.).

My guess though is that their major cost is customer acquisition. That seems to be the norm in this space. They're buying customers for $5 and making $2.50 off them (numbers theoretical, as an example) hoping to make the rest back later when they've won the market.


They can't claim the merchants' money as gross revenue, if they are using GAAP. It's the same issue that Groupon ran into and got slapped for.


Groupon changed from "gross revenue" (which did not deduct money paid to merchants) to "net revenue" (which did). I believe they did this willingly because they were going to IPO, not because they were "slapped" or due to GAAP.

Living Social is private and can do whatever they want, but they probably are using net if they're comparing themselves to Groupon. Otherwise they're making themselves look half the size when they are really a quarter, which I suppose could be purposeful.


There's so e serious irony there if those are the numbers, given that that's what the merchants are supposed to be doing.


There are a couple disparate pieces to their earning puzzle that don't quite add up to me :

1. Many here seem to feel that taking 50% is unfair to their merchant partners. Yet, they are nonetheless struggling to turn a profit

2. Like any other coupon, LS deals run the risk of un-use. Speaking for myself, I have forgotten about at least 4 separate deals, and am not an active "daily deals" consumer.

How can LS ever be profitable? It feels like they are already absorbing as much net revenue as they can, and have the deck as reasonably stacked as possible. Is it a question of needing to run leaner (they do spend hand over fist, in my experience)?


By growing and getting into new markets you can stay ahead of the curve. But once you hit saturation, its going to catch up with you. On top of that there is fatigue for this model all together.


What is the issue with un-use? If you don't use it, you've already paid for it.


If we look at Groupon as a model, it becomes clear that SG&A is the major expense for a deals company like Living Social.

Earlier in its existence, marketing was also a huge cash sink for Groupon. This has improved for them as their product matured, but it's likely that Living Social is still spending a huge amount here, too.

http://investor.groupon.com/releasedetail.cfm?ReleaseID=7002...


Acquiring similar companies at peak value then having to write them down or off [1]. Since that problem has been taken care of, profitability is not only attainable but within short reach.

[1] http://articles.washingtonpost.com/2012-10-25/business/35501...


marketing.


Well now the story is updated. Quoted below:

UPDATE: Just got off the phone with Hamadeh, who is standing by his original report. He says O'Shaughnessy is misleading his own employees, and that classifying the round as "equity" is a technicality given all of the debt-like provisions PrivCo continues to believe were attached. He also says that PrivCo spoke with a LivingSocial spokesman prior to publishing, and sent him a draft of the report with a request for any needed corrections. When nothing came back four hours later, PrivCo published. As you might imagine, now I've got a new call into LivingSocial.


This is exactly what I would do if I was an evil publication: make a prediction as to the trendlines of a business, write up a report full of false evidence, send a draft to the target and then declare it was the target's responsibility, not mine, to ensure that my report was correct.

What's different after this followup is that now CNN/Fortune is suspect too, because repeating this verbatim is unethical.


I don't have a firm opinion on the matter yet. I was initially suspicious of the initial report as I had never heard of them (PrivCo). However, I do work in advertising/PR and if someone submitted a claim like this to a spokesperson within four hours, we would at least say there are considerable and factual errors with your report, etc. This of course may have happened.

My interest in following this story is personal as I live in DC and have many friends still employed at the company.

I'd disagree that CNN is being unethical here, their story/angle is about the process and getting to the bottom of the PrivCo report.


FOUR HOURS. That's how much time they claim to have given LivingSocial before running the report. Horsewhip these clowns off the stage now.

It's actually even worse if underlying trend they're "reporting" on is true, because they've poisoned the well.


PrivCo looks even worse now with this additional update to CNN's story:

"I don't think the real story here is the details of the financing," Hamadeh [PrivCo CEO] said. "It's what's going to happen to the little guys, all of the merchants who are really the company's unsecured creditors, if LivingSocial goes bankrupt... You'll see that we were right in six or nine months."


I think that's exactly right - this wouldn't be a story if PrivCo wasn't mostly right about the big picture. The big picture is one of impending doom at LS, and yes, if that comes to bear, the little guys will get nothing.

Sure, they come off as slimy (and maybe they are - I have no idea). But the details matter less than the overall story here.


That's what PrivCo would say to defend what's happened. Like you, they'd be careful to couch the defense in terms of ideas that are hard to falsify. Of course, they got to this point in the conversation by reporting a series of material falsehoods; their initial specificity is what scored them a seat at the table. But let's ignore that they have no credibility anymore and instead entertain our own biases about what's happened.

It is especially easy to pull this off when the topic is a company we don't like.


I can't say I disagree. They displayed some pretty aggressive, and possibly unethical tactics here. But honestly, I don't much care about their account (as it seems to be inaccurate). I do care about LivingSocial's account, which is interesting to me, and paints pretty much the same picture.


That is the audience sentiment PrivCo is counting on.


They're counting on me wanting to see the truth and thinking that they're scammy and unreliable? Seems like an odd strategy.


Do you really feel like your perspective on LivingSocial's core business is underrepresented, and that continually reminding us of how little regard you have for it is a contribution?

Because I actually do think that the untrustworthiness of this report, and, more importantly, the implications of that untrustworthiness is underrepresented and is worth talking about more. Whereas a chin-wagging circle of commentary about how unsustainable daily-deals sites are does not seem particularly valuable.

(This comment reads meaner than I intend it to be.)


Fair point. The dishonesty is simple to me: open and shut. It's in the state filings. PrivCo at best got pretty bad information and published it without verifying it, and at worst made a bunch of stuff up to drive traffic. Not much to discuss there - it's bad.

LivingSocial's business, though, changes over time, and is worth discussing from time to time. Down rounds are always interesting to me. The decreasing margin in the deals business is interesting to me. That LS still apparently plans an IPO, in the face of a fairly brutal down round is interesting to me. That they think they can be worth $1B is interesting. (As is the current valuation when you read between the lines). The sliding liquidation preference is whole discussion unto itself. But yes, it's a pretty well trodden topic when reduced to "LS's business model is flawed". So I'm guilty there.


> What's different after this followup is that now CNN/Fortune is suspect too, because repeating this verbatim is unethical.

You trusted them before?


More than I trust TechCrunch, less than I trust Reuters.


> our major competitor's market cap is now $3.9B

He can't say "Groupon?" Seriously?


Never define yourself by the competition.


But didn't he? I mean, quoting their cap number, it's obvious who he is talking about, so why not just say the name?


They are in a space where mind-share is really important.

(I think that mind-share being important is a sign you are in a risky business, but that's neither here nor there.)


But to his own employees? I understand in a public PR, but his letter was internal.


You train like you fight.


Fortune just reported that insider's confirm LivingSocial was down to JUST $28M IN CASH in February right before taking yesterday's financing? If my math is right, looking at their 2012 financials on PrivCo: http://www.privco.com/livingsocial-receives-emergency-110m-c...

Their operating expenses are about $1.4 Billion/year (Revenue + Operating loss = about $1.4 Billion they spend a year). That's $120 Million a month. $4 million a day. THEY WERE DOWN TO JUST 7 DAYS OF CASH! How is that NOT the very definition of a "distressed financing" situation? T

hey were down to a dangerously low level of cash and regardless of the financing terms or structured as technically debt or technically equity, that yes this was a distressed financing situation.


In LivingSocial's Operating loss for 2012 was a 1 time write down of goodwill (about $600 million), which is a non cash expense, so should not be included in calculation of operating expenses.


IMHO PrivCo's report appears to be a good ole-fashioned hatchet-job. The real question is who is PrivCo working for? Or are they just trying to generate press with down news?


I think the main problem with this business model is that it is not really beneficial for large number of advertisers. I heard so many times about local businesses that were screwed by Groupon, because they offered too many deals at too low prices (often below costs) and most people who bought deals did not return later. Groupon seemed not to care about providing a service that is really beneficial to advertisers, instead they concentrated on short term grow.

A lot of successful innovation today is about eliminating middlemen. Local deals companies do just the opposite. They are a new middleman that tries to cut a large percentage from local businesses income. I don't think this is sustainable.


Did PrivCo or some related business entities have a short position in LivingSocial when the PrivCo statement was made on LivingSocial?

Well, not in any simple sense since apparently LivingSocial is not public yet. But a short position on a related company?


It is difficult, at best, to know anyone's position in a private company without insider knowledge.

While it might be theoretically possible to short something using a company like SecondMarket, the prevailing wisdom is that if it's not public it's probably not being shorted.


Ah, yes, as I just corrected, but how 'bout being short on GroupOn?


I think everyone is, or has been, short on GroupOn.


Can you have a short position in a privately held company? I don't think so, but maybe there's a financial vehicle for that.


You could have a contract to sell that would function similarly to futures or options. I doubt anyone would take the other side of a contract like this for LivingSocial though.


Right. Sorry about leaving out the last paragraph. But one might try being short on a related public company, say, GroupOn.


That boat has long sailed. Anybody who wanted to short Groupon would have done it more than a year ago, when the stock was trading around $20-$25.


If you believed the Privco report when you first read it, I have a bridge you may be interested in.


The LS version is not much prettier.


Fisrt time I've heard of privco, but just one look at their site screams 1998 scammy website. Ya know, the kind with bold lettering, a sticky caps lock, and looks kinda like those chain emails your grandma keeps forwarding....


The more damning evidence is Chad Fowler's recent departure from LS to Wunderkinder.


Oh for chrissake: Just release the funding docs and term sheet.

The letter was full of possible half-truths(eg: 'There is no "4x liquidation preference"' does not preclude 3x or 5x or any other number besides 4), so smart employees should be looking until they see the docs.


No, he says explicitly it does not get near 4x.


> No, he says explicitly it does not get near 4x.

I chose a phrase as an example (hence the abbrev "eg"): You chose a different phrase.

If you want to instead parse the phrase you chose for half-truths, we can do that. It will not change the substance that there is all sorts of potential for half-truths.


"There is no "4x liquidation preference." (Once again, typical of almost all venture rounds, there is a liquidation preference, but it slides up or down based on a key metric and gets nowhere near 4x.)"


He says it slides but "gets nowhere near 4x". That's clear enough to preclude 5x.


Maybe it slides right from 3x to 5x ?-)


Or never gets lower than 6x, as another example.




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