I've used VPS on dreamhost and glesys for a couple of years now and I don't see when you really need support.
One time I had to reset a VPS but in the end it was due to a mistake I made as root.
Generally I treat VPS like any other co-location hosting operated by a 3rd party. I make sure to have redundancy and backups managed seperately.
The only other situation I can imagine is site-wide issues, which you can do nothing to help with anyways so just sit back and wait for them to get their stuff together.
In other words, if you know your way around the shell and your server OS, the need for support becomes very insignificant.
One time I had to reset a VPS but in the end it was due to a mistake I made as root.
Generally I treat VPS like any other co-location hosting operated by a 3rd party. I make sure to have redundancy and backups managed seperately.
The only other situation I can imagine is site-wide issues, which you can do nothing to help with anyways so just sit back and wait for them to get their stuff together.
In other words, if you know your way around the shell and your server OS, the need for support becomes very insignificant.