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I've come to assume that, like Paypal, they are trying to go as long as possible without implementing customer service.



You mean Product Service. Because you're their product. They DO have customer service.

Remember, google customers are advertisers.


Actually if you're using google apps for business, you are a customer.

Also, that bit of snark is getting old and tired, and wasn't ever very accurate to begin with.


It's incredibly accurate.

"In 2011, 96% of Google's revenue was derived from its advertising programs. For the 2006 fiscal year, the company reported $10.492 billion in total advertising revenues and only $112 million in licensing and other revenues."


You're being That Guy. You know what I mean.




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