It is evidence for you, personally, yes. However, in aggregate, for all consumers, it is anecdata. There are people who swear by the opposite experience, of years of bad issues with non-Apple tech until they switched over. The ultimate problem with this discussion is that yours is only one data point, when a full survey would be required to determine which manufacturer is best. At the same time, sympathies for your bad experiences and best of luck with the new tech.
To rebut his claim though you'd need a survey asking people how many times they've had faulty components/hardware. Not how good they feel about the supplier.
Not really - basic psych says that a person who needed repairs and had them done in an emotionally pleasing way will be happier about the supplier than a person who didn't need repairs and so didn't care.
But rationally it's quite clear that it is better to not need repairs (=waste time) in the first place.
It's the same as in many jobs - saving the day in a disaster will get more praise than preventing a disaster from happening; but, of course, prevention is far more valuable.
Ah good point. Although I would agree that it's better to not need the repairs in the first place. Either way, Apple has clearly been doing a good job satisfying their customers.
I wonder how often these studies are taken- annually? Quarterly? It'd be neat if they were done frequently, rather like polls during campaign season. Maybe a month or two after major product launches to gauge if satisfaction has changed.
