NYC, 8 million people. Many of them don't have doormen and no where to have their packages delivered. I pay for a mailbox which is somewhat close to my house and I'm lucky that they receive/hold packages for me (during a limited time).
THis service is useful for those in large urban environments.
Furthermore, anyone who doesn't want their packages stolen, damaged etc because they aren't home to receive delivery is also a large market.
Yes, UPS does have an area where you can go pick up your package if it isn't delivered, but that is super annoying. I've had to do this many times and not only does their customer service suck, lines are fairly long, and the hours are very limited. It completely negated the point of ordering something online to avoid bad service, lines and store hours.
Furthermore, anyone who doesn't want their packages stolen, damaged etc because they aren't home to receive delivery is also a large market.
Yes, UPS does have an area where you can go pick up your package if it isn't delivered, but that is super annoying. I've had to do this many times and not only does their customer service suck, lines are fairly long, and the hours are very limited. It completely negated the point of ordering something online to avoid bad service, lines and store hours.