Something similar happened at a company I work for; the account of the CEO suddenly becomes "temporarily unavailable".
I take their word for it and 12 hours pass and the account is still inaccessible. We're a paying customer, so I open up a ticket and it is eventually passed on to the "technical team".
I give them a call but they cannot offer any additional details nor any timeframe whatsoever when this will be resolved. Another 20 hours pass and my requests for any update go unanswered. Finally, after a total of 48 hours the account is available again. Still no update from Google.
Having been completely cut off for two working days, the CEO is now (correctly) questioning their use of Google Apps so I update my original ticket requesting any additional information they have that could assist me in justifying staying with the service. They tell me this will be forthcoming.
A week passes, no update. I reiterate my request and 10 hours later I'm told that the cause was a "server issue"...
I take their word for it and 12 hours pass and the account is still inaccessible. We're a paying customer, so I open up a ticket and it is eventually passed on to the "technical team".
I give them a call but they cannot offer any additional details nor any timeframe whatsoever when this will be resolved. Another 20 hours pass and my requests for any update go unanswered. Finally, after a total of 48 hours the account is available again. Still no update from Google.
Having been completely cut off for two working days, the CEO is now (correctly) questioning their use of Google Apps so I update my original ticket requesting any additional information they have that could assist me in justifying staying with the service. They tell me this will be forthcoming.
A week passes, no update. I reiterate my request and 10 hours later I'm told that the cause was a "server issue"...