I don't agree that their experience is equally as statistically insignificant as yours. To me, a company should be providing an acceptable level of service to all of their customers, and they must have systems in place to make sure that huge blunders don't happen, even in rare cases.
Your experience doesn't prove that Google always offers good support. The occasional stories we hear about Google are enough to prove that they sometimes offer terrible support.
Your experience doesn't prove that Google always offers good support. The occasional stories we hear about Google are enough to prove that they sometimes offer terrible support.