im not suggesting every google apps customer should do this, but if you had purchased google apps through a reseller, said reseller could have helped resolve this issue within a couple of hours, most likely. without a PIN. also, why wait so long to use another domain's PIN to contact support? why not do that on day 1? lastly, if you change your MX records away from google apps, your mail will route to wherever you point it. google looks up MX like everyone else, for each domain. every time you send an email to or from a google apps account, it goes outside of google and then if it is an apps/gmail account and mx is pointed to google's mx, it goes back into apps. only then. could support be better on google's end for normal paying customers? yes. so could every company's IT support. just go through a premier reseller next time. most charge the same price ($50/yser) and include support, especially for issues like this.
