Who buys that level of new equipment/technology without user training, just silly. Whoever sold it also probably should of sold training or bundled something in beyond the manual.
Now we don't know all the facts and probably what happened was they did put a tender for the radios and training to use those radios. One way or another be it budgets or somebody doing a cheaper training bid though starting later after the radios are delivered or whatever permutation of events. They ended up with radios there users are unable to use. Why they are unable to use them again is not detailed and I can imagine many on here who would love that challenge to work out how to use a new peace of technology.
There is also the prospect that they got training and it was either not very good or clearly not targeted at the level of customer understanding.
With all that if these chaps landed planes then it would get rather dangerous too fly. Worrying thought perhaps.
I've seen two fortune 500 companies do exactly the same thing with ERP systems. The projects were over budget so they cut the user training, no one used the system beecause they didn't know how.
Yes, it does lack common sense but they were companies (publishing,pharma, resources) where current profits are driven by investments made decades ago by investments into assets that only one firm can own. Plus one had 34 employee grades plus another 12 for execs, that the system was a major failure was invisible to the exective class.
Usualy with a short term we made budget this month and hows the company share price now posture. Everything could be broken if there company share price is OK, thats how.
Who buys that level without training? Someone who doesn't know what they're doing, doesn't care, and needs to check off a box to satisfy part of their yearly goals.
It's not at anywhere near that level, but I've been involved in PACS (online radiology result viewing) rollouts across hospitals three times (or 2.5 depending on how you define it), and it doesn't matter how well you train people, or how clever they are. If they aren't interested, they won't learn. Even if the new system is quicker or faster or better. Until you throw the printer out, everyone wants film. The cynic in me sees people, broadly, as untrainable.
Now we don't know all the facts and probably what happened was they did put a tender for the radios and training to use those radios. One way or another be it budgets or somebody doing a cheaper training bid though starting later after the radios are delivered or whatever permutation of events. They ended up with radios there users are unable to use. Why they are unable to use them again is not detailed and I can imagine many on here who would love that challenge to work out how to use a new peace of technology.
There is also the prospect that they got training and it was either not very good or clearly not targeted at the level of customer understanding.
With all that if these chaps landed planes then it would get rather dangerous too fly. Worrying thought perhaps.