The "I was using the internet before there was an internet" argument is not helpful to anyone in this situation. The first tier support has no way of verifying the claim and even if they did, they still might not be able to escalate the issue before asking the documented questions. The questions in this case seemed quite sensible, I've been caught out with SSL certs expiring before realising my time wasn't syncing. It's not helpful to the OP because it comes across as arrogant and they're not going to endear themselves to the support agent.
Best for everyone is to remain polite, responsive to the agent's requests (however seemingingly inane) and the process will move a lot quicker.
Best for everyone is to remain polite, responsive to the agent's requests (however seemingingly inane) and the process will move a lot quicker.