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I think Jeff Bezos (Amazon CEO) said once: "The best customer service is no customer service".

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I don't remember if this was my own or I read it somewhere else, but I sometimes say "The best software is no software".


I've had fewer platform errors on EC2 than with Heroku (although many of Heroku's outages were directly caused by AWS failures). So it seems Amazon does a somewhat better job at eliminating most of the need for customer service.




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