Oh it's definitely management. There is a great 'beach club' here ran by a guy I know. The first time I met him, he reminded me of a friend from NL. Unlike other 'clubs/bars/etc', this place is insanely good. He does what the others don't do; you get almost american service; everyone is nice, if there is something wrong they'll replace it without even blinking (I know a Thai restaurant on the coast; if you complain about the food, they'll throw you out and you can never return) and they are fast. If they don't deliver in time , your drink is free etc. With standard Spanish waiters, however they are actually trained. What both the Dutch friend and this guy do is the following; in their first place they work day+night to make it work, but after that, the process is 'simple' (it's not but he, you don't become a miljonair that easy); you take the people from the previous place and have them train the new people in that place. Then you take the people you KNOW who are good to the new place and the new people working the 'old place' (it's already a hit so you can have a few mistakes). He stays on top (there EVERY day it's open) for 1 year and then he leaves to open the next one. The staff in all his places is great and he does (surprise surprise) better than all others in this crisis. Places left and right of him are closing and he thrives. It's one of the great examples that it's a) not the people b) tourists want nice, pampering waiters.
