I’m sorry this is your workplace, or the workplace of so many people. Sometimes things just suck and there is nothing you can do. I recognize it’s also cultural, in America, especially Silicon Valley, there is a less formal division of authority and weaker hierarchy between workers and management, so these conversations are easier.
But there are also many workplaces that are more human, and run by people who you can build a psychological trust and rapport with. In those cases, there are opportunities to propose improvements, or push for pauses in feature work for support work. It’s not every day, and you can’t always change everywhere, but often management is receptive if you can sell it. This is how you start to build greater autonomy and a bit of fun into the workplace.
It takes a certain level of trust, but starting with tasks that vaguely fit the below tend to work well - start with something focused clearly on the business, not your own person feature ideas.
“Debugging/deploying/verbing situation X takes 0.5 man-sprints every sprint (across the team). If we can spend 2 sprints with 2 engineers to do X, we can cut this down to 0… during [time of year, eh holidays], our feature work slows down because people often take vacation. Can person and I work on this?”
But there are also many workplaces that are more human, and run by people who you can build a psychological trust and rapport with. In those cases, there are opportunities to propose improvements, or push for pauses in feature work for support work. It’s not every day, and you can’t always change everywhere, but often management is receptive if you can sell it. This is how you start to build greater autonomy and a bit of fun into the workplace.
It takes a certain level of trust, but starting with tasks that vaguely fit the below tend to work well - start with something focused clearly on the business, not your own person feature ideas.
“Debugging/deploying/verbing situation X takes 0.5 man-sprints every sprint (across the team). If we can spend 2 sprints with 2 engineers to do X, we can cut this down to 0… during [time of year, eh holidays], our feature work slows down because people often take vacation. Can person and I work on this?”