That's not HN helping. That's because some Stripe employees actively browse HN, especially those threads pertaining to their company, looking to help.
Though some Googlers browse HN, I've never seen where they could actually help someone here - the company is too large and dispersed. Those Googlers are here for leasure, not business.
I agree it's not HN helping—I think those threads are one of the most toxic parts of this forum. As I said, most of the time HN gets out the pitchforks in support of someone who knows full well why they were banned.
Though some Googlers browse HN, I've never seen where they could actually help someone here - the company is too large and dispersed. Those Googlers are here for leasure, not business.