Afraid not, the team will manually vet your executables so it takes some time. Fill out the forms, I wouldn't be surprised if they responded by monday. Make sure you list the possible locations to download your software.
I'd mention on your download page that Norton is currently vetting your software, so a WS.Reputation.1 message can be expected. Users are able to pull the file out of quarantine, if they read the popup message, so it'd help if they are expecting it.
>> Second: sign your executables. Well - now I know. But I just leaned it because I got complaints from my users.
ALL DEVELOPERS SHOULD SIGN THEIR EXECUTABLES / PACKAGES: it's not just for antrivirus products, its a way for your customers to verify they are getting the expected product from you.
> So you say that it will help 1) To place the downloads on the "old" domain? 2) Sign the executables 3) Move the downloads back to the new domain / cdn?
I wouldn't change anything at this point, you have the downloads working as you want, let Symantec fix its reputation for how your system works.
Afraid not, the team will manually vet your executables so it takes some time. Fill out the forms, I wouldn't be surprised if they responded by monday. Make sure you list the possible locations to download your software.
I'd mention on your download page that Norton is currently vetting your software, so a WS.Reputation.1 message can be expected. Users are able to pull the file out of quarantine, if they read the popup message, so it'd help if they are expecting it.
>> Second: sign your executables. Well - now I know. But I just leaned it because I got complaints from my users.
ALL DEVELOPERS SHOULD SIGN THEIR EXECUTABLES / PACKAGES: it's not just for antrivirus products, its a way for your customers to verify they are getting the expected product from you.
> So you say that it will help 1) To place the downloads on the "old" domain? 2) Sign the executables 3) Move the downloads back to the new domain / cdn?
I wouldn't change anything at this point, you have the downloads working as you want, let Symantec fix its reputation for how your system works.