Two places were notable, one because it was a practical sweatshop and required it... the other because of magical culture I haven't seen since.
The first place was doing support in web hosting. All the layers worked well to create feedback loops. Think phone techs, stats, and engineers all working to drop queues. Very high turn over but they had the absolute best training staff I've ever seen.
The second place wasn't in web hosting, but was similar in rigor. The culture was generally more relaxed. They relied less on trainers but still had very good ones. Their docs were more well-maintained. The work was reasonably well-distributed until they were acquired...
Most places don't have trainers (quality or not), feedback loops or docs. Opting to learn while chasing the dragon, ignoring the hoard.
The first place was doing support in web hosting. All the layers worked well to create feedback loops. Think phone techs, stats, and engineers all working to drop queues. Very high turn over but they had the absolute best training staff I've ever seen.
The second place wasn't in web hosting, but was similar in rigor. The culture was generally more relaxed. They relied less on trainers but still had very good ones. Their docs were more well-maintained. The work was reasonably well-distributed until they were acquired...
Most places don't have trainers (quality or not), feedback loops or docs. Opting to learn while chasing the dragon, ignoring the hoard.