Not the person you’re replying to but the company I work for switched to Bandwidth.com as our SMS/Voice provider.
To call Twilio’s 10DLC handling “incompetent” would be a major understatement. In general Twilio was horrible to work with, we’d jump through all their hoops and they’d still block our messages randomly.
https://clerk.chat/blog/tcpa-compliance/
We had to switch off Twilio for our integration and move to another provider that came with its own set of issues.