What apple did wrong is that thy judged a person’s Intentions and residency by a spoken language.
Iranian people are proud people just like Irish, Italians, and Cuban’s. I have many friends that were born in U.S but if you ask them what language you are speaking they will tell you “oh it’s Spanish, I am Cuban” because they are proud of their nationality.
Same thing with the girl, the man asked what language she was speaking and she said Farsi (but most people do not know what language Farsi is) so she added I am from Iran. This girl could have even been born in the U.S.
The Correct way to approach this would have ben to ask more questions. Like how long have you lived in the U.S.? are you Planning on going back anytime in the future?
As a matter of fact they should ask everyone this question. Are they planning to Travel to any of the restricted countries in the near future? Because anyone can be shipping this highly sensitive material overseas to anyone of the restricted countries.
"What apple did wrong is that thy judged a person’s Intentions and residency by a spoken language." That sure is how the article makes it seem. And that sure would be wrong of Apple.
Yet the customer was planning to send the iPad to Iran and I wonder if that intention didn't some how come out in conversation such that the Apple employee knew of that intention? It would be interesting to have more details and it's difficult to tell when we have only the customer's recollection of events. It will be interesting to hear Apple's response.
