Some of these are just text matchers with hardcoded options, no ML involved. Essentially phone trees, except worse because they don't tell you your options.
There are some more advanced ones using ChatGPT now. I'm guessing they simply pre-prompt it. Can lead to funny results like a customer making the Chevy bot implement an algo in Python.
There are some more advanced ones using ChatGPT now. I'm guessing they simply pre-prompt it. Can lead to funny results like a customer making the Chevy bot implement an algo in Python.