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The difference is that if your plumber friend helps you out with your toilet, Big Plumbing Inc does not get your business.

If however your tech friends help you with Windows/Android/Apple issues, MS/Google/etc. still get paid and save up on support costs.

These two situations aren't even remotely comparable.




> Windows/Android/Apple issues, MS/Google/etc. still get paid and save up on support costs.

This was kind of like what I was getting at: Kind of wondering what the total savings for FAANG on support costs would amount to, factoring in all this "offloaded" support that they hand off to their own customers (or, affiliated tech-savvy individuals).-




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