I wouldn't bring up the Las Vegas network if you're trying to advocate for the boring company, it's quite possibly the worst system of transportation that's ever been created. A farce in every aspect, benefiting no one.
This is not the sort of thing you should measure on an individual user experience basis. Try running the numbers for the system, it would essentially get beaten by a medium-sized bus in capacity and times, at a fraction of the cost.
Not to mention the large delta between what was promised versus what was delivered. There's probably a good case for fraud, if it were not for the fact that the purchasers want to save face they could probably sue.
