If you've been a techy Mac user and don't know about Automator then it's a you problem. It was evangelised quite heavily and has been in its final form for a long time. These are its twilight years as the new-ish Shortcuts system takes over.
On second thoughts, I think the person I replied to was perhaps talking specifically about the (in)ability to put things at the root of the menu. So I apologise if that was the case.
