On: Newegg refuses to repair defective laptop because ...

[sciurus]

Their site has been steadily getting more annoying to use for a while now. It feels like they want to be Amazon.

[pbreit → sciurus]

Seems like the opposite, at least as far as returns go. See this recent example of a customer's experience returning an item to Amazon: http://news.ycombinator.com/item?id=4091840

Also, I think few would agree with you that Amazon is annoying to use or that wanting to be like Amazon is a "bad thing".

[sliverstorm → sciurus]

Who wouldn't?

[sciurus → sliverstorm]

There's money to be made in providing the best experience for purchasing computer equipment, which is what Newegg used to provide. Newegg has lost the focus necessary to maintain that experience; e.g. http://www.newegg.com/Product/Product.aspx?Item=9SIA01200095...

[DanBC → sliverstorm]

But the good bits of Amazon are the customer service and product delivery.

The Amazon website is - and I say this gently for any Amazon workers reading - fucking awful, a hateful experience. (In the UK.)

[ceejayoz → sliverstorm]

Wanting to be and being able to be are vastly different things.

Trying to be Amazon when that's not a feasible goal is a bad idea.

[philwelch → sliverstorm]

You should hope to be better than Amazon.

[earl → sciurus]

Yeah, except amazon has always had amazing customer service, at least for me. That said, I doubt I've spent less than $2k per year there any of the last 5 years since with prime amazon became the source of everything we used to buy at target.