I haven't used their Incident Response but used the basic RT for years. It's solid and never gave us any trouble. It is all (or mostly) written in Perl however if that is a concern.
Open-source and free to run on your own, or you can pay for cloud hosting and support.
https://bestpractical.com/rtir
I haven't used their Incident Response but used the basic RT for years. It's solid and never gave us any trouble. It is all (or mostly) written in Perl however if that is a concern.
Open-source and free to run on your own, or you can pay for cloud hosting and support.