On: Show HN: I am building an open-source incident man...

[synack]

Use the semantics of the standard Incident Command System. Emergency responders have spent decades figuring out the best way to organize for these situations. Tech orgs should leverage that work.

https://en.wikipedia.org/wiki/Incident_Command_System

https://training.fema.gov/nims/

[misswaterfairy → synack]

Agreed. ICS is designed to be scalable and flexible (without the marketing fluff that tech companies try to sell).

Am firefighter/emergency manager and regularly train and utilise ICS. It works for any incident you throw at it, even a kids birthday party if you really need it to.

[joseferben → synack]

this looks interesting. any first hands experience applying this for tech incidents?

[eep_social → joseferben]

I have experience applying ICS-style process to incidents and have delivered training to ~hundreds of engineers at $job. I am partial to this PD doc: https://response.pagerduty.com/training/courses/incident_res...

[shahahmed → joseferben]

this is detailed in the Google SRE book: https://sre.google/workbook/incident-response/