As a consumer, I just care whether some decision that a business makes is long-term, or whether it is short-.
Few things characterise what is uniquely unpleasant about contemporary goods and services more than risky, shortsighted features and policies.
Eg.: the luxury device without battery compartment, the barbershop that denies service unless the client provides an email and postal address, the airline with a policy of double-booking every flight, the car that disables its heated seats without the customer paying a monthly fee...
Few things characterise what is uniquely unpleasant about contemporary goods and services more than risky, shortsighted features and policies.
Eg.: the luxury device without battery compartment, the barbershop that denies service unless the client provides an email and postal address, the airline with a policy of double-booking every flight, the car that disables its heated seats without the customer paying a monthly fee...