I haven't used Lyft in awhile but as an Uber rider what I can tell you is, if that company has a similar policy, it hasn't worked for me. The quality and cleanliness of the vehicle, and the quality of the driving, has been vastly inferior for me in San Francisco than Waymo has been.
I travel a lot for work so use Lyft a lot and I can say the same. Its not every time, but maybe 1 in 10 times I'll get in a car that smells like absolute shit, smoke odor, unclean, etc.
I think theres a stigma against reporting drivers so most people don't, but then that leaves the people who don't care about these policies to continue giving people bad experiences.
I feel that. With about that same frequency, I encounter a vehicle or a driver or driving that's just dreadful. But, I don't report it or even ding the driver because I feel like that's a hard job that I don't wanna do, and I feel bad. I dunno, maybe I should.
