On: How to get stuff repaired when the manufacturer don't wanna: take 'em to court

[Denvercoder9]

The term at which burden of proof shifts from the retailer to the consumer has been raised to 1 year in the EU (maybe not in the UK due to Brexit). As this is a matter of civil law, the standard of proof is also "more likely than not" proof, not "beyond reasonable doubt". You don't necessarily need an expert opinion, it _can_ be sufficient to collect a bunch of reports of similar failures.

[gpderetta → Denvercoder9]

> The term at which burden of proof shifts from the retailer to the consumer has been raised to 1 year in the EU

This is great to know. Unfortunately yes, UK won't pick it up automatically.

And yes, in practice you need enough proof to convince a small claim judge, which might not be a lot, especially if the defect is well documented.