> The AI won't care if the human on the phone is angry, since it doesn't have emotions.
I'd say that AI can care about humans emotions, but the wonderful thing is AI doesn't have to have programmed emotional responses to emotions of others. Theoretically speaking, AI could respond to anger by applying some soothing techniques, like acknowledging emotions and active listening.
I'd say that AI can care about humans emotions, but the wonderful thing is AI doesn't have to have programmed emotional responses to emotions of others. Theoretically speaking, AI could respond to anger by applying some soothing techniques, like acknowledging emotions and active listening.