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For $10k / mo paid 1 year in advance, your cloud provider does a legal review of the situation and figures out how to make your problem work on both the technical and legal level. It's not a "special plan", it's consulting.

Edit: "How do you know?" -- I don't know it's actually what happened, but when switching to enterprise, you don't go from 10% margin to 98% margin. The added costs actually represent added budget for the provider to deal with your "special case". ALL enterprise pricing tiers are disguised consulting contracts.




Or they had already decided to kick them out and tried to get some money out of them first.


Great theory!

The only questions that come to mind: how do you know? If that was the case why didn't they tell the customer?




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