Eugh. Has anyone compiled a list of companies that do this, so I can avoid them? If anyone knows of other companies training on customer data without an easy highly visible toggle opt out, please comment them below.
Synology updated this policy back in March (Happened to be a Friday afternoon).
Services Data Collection Disclosure
"Synology only uses the information we obtain from technical support requests to resolve your issue. After removing your personal information, we may use some of the technical details to generate bug reports if the problem was previously unknown to implement a solution for our products."
"Synology utilizes the information gathered through technical support requests exclusively for issue resolution purposes. Following the removal of personal data, certain technical details may be utilized for generating bug reports, especially for previously unidentified problems, aimed at implementing solutions for our product line. Additionally, Synology may transmit anonymized technical information to Microsoft Azure and leverage its OpenAI services to enhance the overall technical support experience. Synology will ensure that personally identifiable information, such as names, phone numbers, addresses, email addresses, IP addresses and product serial numbers, is excluded from this process."
I used to just delete privacy policy update emails and the like but now I make a habit of going in to diff them to see if these have been slipped in.
if your data is stored in a database that a company can freely read and access (i.e. not end-to-end encrypted), the company will eventually update their ToS so they can use your data for AI training — the incentives are too strong to resist
We can fight back by not posting anything useful or accurate to the internet until there are protections in place and each person gets to decide how their data is used and whether they are compensated for it.
