> I was thinking about something related yesterday. It is amazing how big "Internet Silos" Google, Facebook, etc provide close to no customer support services and that we "users" have accepted this.
That's because you aren't the "customer", you're the product. The people paying the bills for Google and Facebook are the actual customers.
With Apple it's supposed to work differently - the user is the customer.
That doesn't really make sense as I pay for GCP and Google Enterprise. They specifically refer to me as a customer and in a roundabout way I pay for their bills. Your statement, while a neat adage, doesn't reflect the complexity of it all.
That's because you aren't the "customer", you're the product. The people paying the bills for Google and Facebook are the actual customers.
With Apple it's supposed to work differently - the user is the customer.