On: Apple users are being locked out of their Apple ID...

[epolanski]

Been locked for almost 3 months between November 2022 and January 2023.

Apple is crazy. My iPad with the authenticator broke, and even though I filled endless forms, verified emails and phone number they just keep sending me emails I was gonna be called by support at a date 3 weeks away.

Got no call, restarted the procedure. Got called in January, and it was an automatic voicemail or something..

I literally couldn't use my work machine (had a backup desktop to use).

Needless to say, except for the MBP I sadly need for work I'm not giving apple a dime for my life.

[toomuchtodo → epolanski]

Please file an FTC complaint.

https://reportfraud.ftc.gov/

[rtaylorgarlock → epolanski]

Same sentiment here. Actively working to reduce dependence on anything FAANG.

[sleight42 → epolanski]

WTF? Apple used to have amazing support, just a few years ago!

My experience, on the phone and via Message, has been uniformly garbage for years.

It used to be that you could go to the Apple Store and the "Geniuses" or their management would make it right.

What the hell happened??

[epolanski → sleight42]

Original poster here and I share what you say.

I admit I had to interface twice in my life with apple support (this was the second).

But the first my iPod stopped working, and they just mailed me a new one without even asking a question or taking back the broken one.