Companies that wrongfully ban or delete email or phone accounts need to be civilly liable and this civil liability needs to supersede any arbitration agreement or terms of service agreement.
An Apple or Google account is far too important to people's lives to let them hide behind the "we're a private company and can do whatever we want" canard. They do need to have the right to ban spammers or people using YouTube or Drive to infringe copyrights but just randomly shutting off somebody's email or somebody's ability to make video calls should be against the law. The same would also apply to a text chat company like Slack or Discord banning somebody's work account for no reason. Certain tech companies have government-like levels of power over people's lives so they need to be restricted in how they can treat users like the government is restricted in how it can treat citizens.
An Apple or Google account is far too important to people's lives to let them hide behind the "we're a private company and can do whatever we want" canard. They do need to have the right to ban spammers or people using YouTube or Drive to infringe copyrights but just randomly shutting off somebody's email or somebody's ability to make video calls should be against the law. The same would also apply to a text chat company like Slack or Discord banning somebody's work account for no reason. Certain tech companies have government-like levels of power over people's lives so they need to be restricted in how they can treat users like the government is restricted in how it can treat citizens.