OpenReach is a private company, and has many loopholes to not support you if they do not want to. If you have a line issue and they cannot find the root cause, they will black list you.
I had an intermittent fault on my line which OpenReach couldn't (wouldn't?) resolve when I was with Zen. Magically after switching to BT, they sent out BT engineer, who escalated to OpenReach, who then found the fault and replaced the dodgy part in the green box.
It might be "firewalled" but that's not my experience. It shouldn't be firewalled, it should be a separate entity. The only reason to bundle it with BT is if BT was getting a benefit from it.
We've had BT/OR announce several times over the past 5 years that they are installing proper fibre in the area to squash competition, and then quietly cancel. Funny how we have an AltNet laying fibre here and suddenly BT/OR are getting their act together to upgrade the area.
Similar experience in Canada with our telecom cartel. They're legally required to allow other providers to use their lines but if you need support you're out of luck. We had multi-day outages routinely and a Bell tech couldn't find any issues. We finally switched to FTTH when it became available because we need reliable internet to work from home.
BT customer service are just as hopeless at dealing with OpenReach as everyone else.
I spent three months trying to get them to switch my line over to fibre after OpenReach had stated it was available. Their approach was to hope that waiting long enough would fix the problem.
Eventually someone just closed my existing line and immediately opened a new one.
What alternative would you prefer? It would be ideal to turn openreach over to either it's own heavily regulated PLC or a MIC/COOP, but can we really force that in a capitalistic society, when the current status quo is 'acceptable'?
I would prefer openreach were force to sell a regulated single strand dark fibre product, that can be used however the CP wants, but it would cause genuine chaos for ORs business model e.g leased lines would be cancelled.
OpenReach is a private company, and has many loopholes to not support you if they do not want to. If you have a line issue and they cannot find the root cause, they will black list you.
I had an intermittent fault on my line which OpenReach couldn't (wouldn't?) resolve when I was with Zen. Magically after switching to BT, they sent out BT engineer, who escalated to OpenReach, who then found the fault and replaced the dodgy part in the green box.
It might be "firewalled" but that's not my experience. It shouldn't be firewalled, it should be a separate entity. The only reason to bundle it with BT is if BT was getting a benefit from it.
We've had BT/OR announce several times over the past 5 years that they are installing proper fibre in the area to squash competition, and then quietly cancel. Funny how we have an AltNet laying fibre here and suddenly BT/OR are getting their act together to upgrade the area.