I thought of an example of my own so I don’t accidentally throw my wife under the bus accidentally.
I was on a flight and it was cancelled for some reason after we had boarded. We all had to go to the customer service desk to make new arrangements and whatnot. The dude in front of me didn’t like the solution they provided (if I recall it was a night in an airport hotel and a flight out next day). He started yelling, berating the customer service person, generally being an ass, and they ended up giving him airline miles and an upgrade in the future in addition to he initial offer. Being next in line and having overhead everything I said “I’d like the offer you gave him”. They said “no”. So I guess at that point I can either accept the initial offer or start yelling like the other guy did until they give me the good offer. The incentive in this system is to act like an ass. Pretty unfortunate.
