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I had this problem and complained to AT&T support. I know it doesn't make sense to replace the modem because this is a software, not hardware, issue but they very quickly offered to replace the modem and now my DNS isn't getting hijacked. Would recommend trying it!



Wonder if there's been a quite hardware-rev and they can't/don't want to update the firmware on the old units. I ran into that once on Spectrum - I bought the "same" modem to replace one, and suddenly my IPv6 config was borked.

Turns out Spectrum (in my region) actually pushes in their config file to disable IPv6, even though their dual-stack network works great, and has been working for at least 8-years now. Some modems apparently "override" that directive (e.g. ignore it and try to configure the IPv6 stack anyways) and you get fully functional IPv6 service. Other modems play goody-two-shoes and you're stuck with only IPv4. The new modem I bought was sold/marketed as the same model but was internally a totally different radio chipset. It was pulling a different firmware rev which had evidently been patched to actually obey the IP provisioning mode.

Spectrum support told me, basically, that if I have working IPv4 connectivity then my service is considered functional and there is nothing they can do. I gave up playing the support game and ended up exchanging until I landed on a Motorola modem that gleefully ignores that config parameter.

I wish I knew how to actually state my case to someone at Spectrum with the authority to actually fix their busted provisioning profiles, because it's kind of crazy to me that they've basically bifurcated IPv6 in this market based on whether or not your modem feels like reading the whole config file ;-P. (What's even funnier is the modems they install must be spec non-compliant, because IPv6 at the office works fine and that's their leased equipment.)


What modem did they replace it with?




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