Exactly. I don't see how strictly trusting the computer would have lead to a better outcome:
1. Computer says no, leading to the true passenger being rejected. Probably would have resulted in the guy managing to steal her seat and maybe not getting caught.
2. Computer says no, overreact, and reconcile everything until the computer is satisfied (e.g. deplane everyone and start over, maybe checking IDs). I'd guess this attitude would result in hundreds or thousands of delayed flights when everything was fine.
1. Computer says no, leading to the true passenger being rejected. Probably would have resulted in the guy managing to steal her seat and maybe not getting caught.
2. Computer says no, overreact, and reconcile everything until the computer is satisfied (e.g. deplane everyone and start over, maybe checking IDs). I'd guess this attitude would result in hundreds or thousands of delayed flights when everything was fine.