Seems like issue is a shift from high margin sales representative lead growth to low margin mass where you don’t need sales people to convince you to buy it. Then there is no way to justify the sales team, so they don’t support it. The company is beholden to them, and they sabotage the move to mass market.
That is certainly one case, maybe the most likely. But another case I was involved with involved sales just not understanding the innovation. They could have potentially made just as much or more money with the new thing, but were too comfortable selling the old thing.
