It's funny that this is probably applauded as a win, even at the highest levels of corporate leadership. If a human had done it, there would be less patience for how generosity like this impacts the budget. That seems silly, and is, but why do you think front line agents so often need to escalate to supervisors? It's only a matter of time until people decide they want the AI to run the chat, but also to get more stingy.
