A few weeks ago, we had a major problem with our Apple developer account (which is registered to my name). For days, I tried everything to avoid calling customer support (for the above reasons) and only agreed when our release team started panicking. I was more than surprised how incredibly good Apple‘s support team was. Recovering from the problem was quite difficult (and the circumstances that lead to it made me question Apple’s SW dev capabilities), but the support experience was simply perfect.
