>What TSA needs is proper oversight, better KPIs, and a cultural overhaul to stop treating passengers so terribly. TSA ought to provide an SLA commitment, consistently and openly report on their actual service level, reward managers who improve it, and fire/demote those managers who degrade it.
I agree, we need to teach TSA to Scrum and we need to do it yesterday!
I agree, we need to teach TSA to Scrum and we need to do it yesterday!