Delegating first-level bug triage to the community can also work as long as your company is well liked enough to motivate volunteers. For that you just need a public bug tracker that everyone can post to but only allow regular users (e.g. those who have made useful bug reports before) to confirm something is a not yet known bug and forward it to your developers. This way once you do get notified of a real bug you will have access to not just that one report but also potential duplicates that might provide interesting information - which might have never been filed if the first level was too high friction.
